Real-life case studies of offshore outsourced IS projects: Analysis of issues and socio-economic paradigms

Chakrabarty, S. 2006.

In H. S. Kehal, & V. P. Singh (Eds.), Outsourcing & offshoring in the 21st Century: A socio economic perspective, 1st ed.: 248-301. Hershey: IGI.

Citation:
Chakrabarty, S. 2006. Real-life case studies of offshore outsourced IS projects: Analysis of issues and socio-economic paradigms. In H. S. Kehal, & V. P. Singh (Eds.), Outsourcing & offshoring in the 21st Century: A socio economic perspective, 1st ed.: 248-301. Hershey: IGI.

Full Text Document:   http://chakrabarty.com/Chakrabarty_2006_Cases_IS_Outsourcing.pdf  


Abstract:
The primary purpose of this chapter is to present descriptive real-life case studies of two very different offshore-outsourced custom software development projects (that the author has actually worked for). The first case study discusses the practical issues in two fixed-term/fixed-price custom software development projects that were offshore outsourced. The second case study discusses the practical issues in the offshore outsourcing of a time and materials custom software development project to multiple vendors, which involved simultaneous insourcing, onshore-outsourcing and offshore outsourcing. Furthermore, the observations and issues from these case studies are analyzed by comparing them with the paradigms of socio-economic theories that have been adopted extensively in the academic IS outsourcing literature (namely the agency theory, transaction cost theory, innovation diffusion theory, social exchange theory, and power-politics theory).

Keywords:
Agency theory,  Business Strategy,  Case Studies,  Corporate Strategy,  Cross-functional Teams,  Custom Software Development,  Domestic Insourcing,  Domestic Outsourcing,  Domestic Sourcing,  Fixed term contracts,  Fixed price contracts,  Global IT Management,  Global Insourcing,  Global Outsourcing,  Global Sourcing,  Human Resources ,  Information Industry,  Information Systems,  Information Technology,  Innovation diffusion theory,  Insource,  Insourcing,  IT Management,  Managerial Control,  Multi-National Corporation,  Multinational Corporations,  Offshore,  Offshoring,  Offshore Insourcing,  Offshore Outsourcing,  Onshore,  Onshoring,  Onshore Insourcing,  Onshore Outsourcing,  Organizational Change,  Organizational Communication,  Organizational Diversity,  Organizational Effectiveness,  Organizational Efficiency,  Organizational Innovation,  Organizational Maturity,  Organizational Politics,  Organizational Strategies,  Organizational Structure,  Outsource,  Outsourcing,  Partner Firms,  Personnel,  Project Life cycle,  Power Politics theory,  Relationship Building,  Social Exchange theory,  Socio Economic theories,  Software Industry,  Strategic Planning,  Trading Partners,  Transaction cost theory,  Time and Materials Contract,  Virtual Teams

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